CONFERENCE TALK: Design by Discovery to Stop Building Bad Software

CONFERENCE TALK: Design by Discovery to Stop Building Bad Software

Sep 05 2017

WHEN Thursday, November 9, 2017 WHERE Better Software East 2017 Conference in Orlando, Florida WHAT There are two common problems that lead…

CONFERENCE TALK: Stop Building Bad Software – Solving the Right Problems and Creating the Right Products

CONFERENCE TALK: Stop Building Bad Software – Solving the Right Problems and Creating the Right Products

May 02 2017

There are two common problems that lead to bad software: the project team isn’t aligned on a problem and the customer isn’t involved in the design process.

Workshop: Best Practices for Incorporating UX into an Agile Methodology

Workshop: Best Practices for Incorporating UX into an Agile Methodology

Mar 03 2017

Description This workshop is designed for people and organizations that are struggling to create great user experiences (UX) while working in an…

Tips for Moderated Remote Usability Research

Tips for Moderated Remote Usability Research

Aug 29 2016

How to navigate the logistical hurdles of a remote usability session? Read on!

It’s OK to answer a question with “I don’t know”

It’s OK to answer a question with “I don’t know”

Jul 22 2016

As long as it’s followed by “Let’s find out.” Clients and co-workers ask a lot of great questions. Don’t pretend to know all the answers on the spot.

What’s The Difference Between UX and CX?

What’s The Difference Between UX and CX?

May 25 2016

Short answer: I’m still not sure.

UX Hong Kong Conference

UX Hong Kong Conference

Feb 02 2016

I’ll be attending the always-excellent UX Hong Kong conference next month (including a week-long stopover in Tokyo).