Stop Building Bad Software – Solving the Right Problems and Creating the Right Products

Stop Building Bad Software – Solving the Right Problems and Creating the Right Products

May 02 2017

There are two common problems that lead to bad software: the project team isn’t aligned on a problem and the customer isn’t involved in the design process.

Workshop: Best Practices for Incorporating UX into an Agile Methodology

Workshop: Best Practices for Incorporating UX into an Agile Methodology

Mar 03 2017

Description This workshop is designed for people and organizations that are struggling to create great user experiences (UX) while working in an…

Tips for Moderated Remote Usability Research

Tips for Moderated Remote Usability Research

Aug 29 2016

How to navigate the logistical hurdles of a remote usability session? Read on!

It’s OK to answer a question with “I don’t know”

It’s OK to answer a question with “I don’t know”

Jul 22 2016

As long as it’s followed by “Let’s find out.” Clients and co-workers ask a lot of great questions. Don’t pretend to know all the answers on the spot.

What’s The Difference Between UX and CX?

What’s The Difference Between UX and CX?

May 25 2016

Short answer: I’m still not sure.

UX Hong Kong Conference

UX Hong Kong Conference

Feb 02 2016

I’ll be attending the always-excellent UX Hong Kong conference next month (including a week-long stopover in Tokyo).

Workshop: Discovery Workshop Best Practices – How to align project teams with clients and stakeholders

Workshop: Discovery Workshop Best Practices – How to align project teams with clients and stakeholders

Jun 08 2015

What is a Discovery Workshop?

A Discovery Workshop is an in-person, hands-on, facilitated workshop which is used to understand client/stakeholder design problems. Discovery workshops aren’t about designing screens or coming up with a final solution. Rather, they’re an efficient way for a project team to gain a shared understanding, explore ideas and develop a design direction before starting a new project.